CHURN ANALYSIS
Understand why your customers actually churn
Your dashboard tells you customers are leaving. It doesn't tell you why. The why is sitting in cancellation notes, support tickets, low NPS comments, and the sales calls where they first hinted at it. Sentivy reads all of it and tells you what's really driving churn — in time to do something about it.
No credit card required
THE PROBLEM
Metrics show the what, not the why
Quantitative churn data tells you that you have a problem; the reasons live in unstructured feedback:
- –The signal is scattered. Churn reasons hide across cancellation flows, tickets, reviews, and call transcripts.
- –Exit surveys undercount. The real reason is often buried in a support thread weeks before they left.
- –Anecdotes mislead. One loud lost deal can send the whole team chasing the wrong fix.
- –By the time you see it, it's late. Without early signals, you learn the reason after the logo is gone.
HOW SENTIVY HELPS
Surface churn drivers with evidence
Sentivy connects the dots across every channel a churning customer touches:
- Rank the real reasons. Ask what's driving churn and get themes ranked by volume, each cited to source.
- Catch at-risk signals early. Daily analysis flags rising frustration and sentiment drops before renewal.
- Segment the story. Compare why enterprise churns versus SMB, or by plan and persona.
- Bring receipts to the fix. Hand product and leadership the verbatim evidence behind each driver.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- What are the top reasons customers churn?
- What do customers complain about right before they cancel?
- Why is enterprise churn different from SMB?
- Which recurring issues correlate with cancellations?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
How do you analyze customer churn with AI?
Feed Sentivy the feedback churning customers leave behind — tickets, cancellation notes, reviews, NPS, and calls — and ask why they leave. It returns ranked, cited churn drivers you can act on.
Can Sentivy predict churn?
Sentivy focuses on the why: it surfaces the recurring complaints and sentiment shifts that precede churn, so you can intervene earlier.
Does it work across multiple feedback sources?
Yes. It unifies tickets, reviews, surveys, NPS, and sales calls into one view.
Is there a free plan?
Yes, you can start free with no credit card.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free