FEATURES
A complete platform for customer intelligence
Everything you need to collect, analyze, and act on customer feedback — from data ingestion and AI chat to automated insights and reporting.
Chat with your customer data
Ask questions in plain English and get answers grounded in your actual customer feedback. Sentivy understands context, supports follow-up questions, and always cites its sources so you can verify every insight.
- Natural language queries across all your data sources
- Context-aware conversations with follow-up support
- Source citations linked back to original feedback
- Export conversations and share with your team
- Multi-turn threads that remember prior context
Bring all your data together
Consolidate customer feedback from every channel into a single searchable repository. Upload files, connect APIs, or push data via webhooks. Sentivy automatically chunks, embeds, and indexes everything for instant retrieval.
- CSV, Excel, JSON, and plain text file uploads
- REST API and webhook ingestion endpoints
- Automatic chunking and vector embedding with Voyage AI
- Real-time indexing in Pinecone for sub-second search
- Source tracking so every chunk links back to its origin
AI-generated insights, delivered daily
Stop reading spreadsheets. Sentivy analyzes your data every day and surfaces the patterns, pain points, and opportunities that matter most. Each insight comes with a confidence score and supporting evidence.
- Recurring pain points and emerging customer trends
- Anomaly detection for sudden shifts in sentiment
- Opportunity identification for product and service improvements
- Confidence scores on every generated insight
- Daily analysis runs with historical tracking
Create and distribute surveys
Build surveys directly inside Sentivy, share them with a link, and let the platform collect and analyze responses automatically. Close the feedback loop without switching tools.
- Drag-and-drop survey builder with multiple question types
- Shareable public links for easy distribution
- Real-time response collection and status tracking
- Automatic AI analysis of open-ended responses
Export and share your findings
Turn any chat conversation or insight into a polished report. Share findings with stakeholders who need the takeaway without diving into the raw data.
- Generate reports directly from chat conversations
- Include supporting data charts and source references
- Share via link with teammates and stakeholders
- Track report views and engagement
Connect your existing tools
Sentivy plugs into the platforms you already use. Pull in data from CRMs, helpdesks, and billing systems so every customer signal lives in one place.
- HubSpot, Salesforce, and other CRM platforms
- Zendesk, Intercom, and helpdesk integrations
- Stripe for billing and subscription data
- Custom webhook endpoints for any data source
Ready to get started?
Start surfacing insights from your customer data in minutes. No credit card required.