THE SENTIVY PLATFORM
Your customers already told you
what to build. We make sure you heard it.
Sentivy unifies every customer signal — tickets, reviews, surveys, and sales calls — and turns it into evidence-backed answers and daily insights your whole team can act on.
Free to start · No credit card · Connect your first source in under 5 minutes
Ask anything about your customers. Get answers with receipts.
"What's driving churn this quarter?" "What do enterprise customers complain about that SMBs don't?" Ask in plain English and get answers grounded in your actual customer data — with citations linking every claim back to the original ticket, review, or call, so your team trusts what it reads.
- Natural-language queries across every connected data source at once
- Source citations on every answer — click through to the original feedback
- Multi-turn conversations that remember context for real analysis sessions
- Export any conversation to share findings with your team
Stop choosing which feedback to ignore
Your customer's voice is scattered across your helpdesk, review sites, app stores, surveys, and sales calls. Sentivy pulls it all into one place automatically — normalized, deduplicated, and indexed for instant retrieval — so the loudest channel stops deciding your roadmap.
- Zendesk and Freshdesk tickets, conversations, and CSAT
- G2, Trustpilot, App Store, and Google Play reviews
- Typeform surveys and Delighted NPS — responses land in seconds
- Gong call transcripts, speaker-attributed, customer voice isolated
- CSV, JSON, and plain-text upload, plus a REST API and webhooks for any other source
- HubSpot, Stripe, and Zapier connectors coming soon
Insights that find you — before the board meeting does
Sentivy's AI analyzes your data every day and surfaces what changed: recurring pain points gaining steam, sentiment shifts on a specific feature, opportunities your competitors' unhappy customers are handing you. Each insight arrives with a confidence score and the evidence behind it — no analyst required.
- Daily automated analysis across your connected sources
- Recurring pain points and emerging themes, ranked by volume
- Sentiment-shift tracking so you catch problems as they build
- A confidence score on every insight
- In-app insight digest — weekly on Growth, daily on Scale
From "we should survey customers" to analyzed results — same week
Describe what you want to learn and Sentivy's AI generates the survey for you. Share it with a link, watch responses arrive in real time, and let AI analyze every open-ended answer at scale — no manual coding, no spreadsheet archaeology.
- AI survey generator — describe your goal, get a ready-to-send survey
- Survey builder with multiple question types
- Shareable public links, no respondent accounts needed
- Real-time response collection and status tracking
- Automatic AI analysis of every open-ended response
Share the answer, not a calendar invite
Found something worth circulating? Export any analysis conversation — answer, cited sources, and all — in one click, and drop it into the doc, deck, or thread where your team already works.
- Export any chat conversation with its cited sources
- Citations link every claim back to the original feedback
- Paste into your own docs, decks, and Slack threads
One source of truth, shared by everyone who ships
Customer intelligence shouldn't live in one analyst's head. Invite your product, CX, and leadership teams into a shared workspace where everyone queries the same data and reads the same evidence.
- Team invites and seat management — 3 seats on Growth, 10 on Scale, unlimited on Enterprise
- Insight digests delivered to the whole team automatically
- Guided onboarding so new teammates get to value fast
- Self-serve billing with plan changes that take effect immediately
WHY TEAMS SWITCH
The Tuesday-afternoon test
It's Tuesday. An executive asks: "What are customers saying about the new pricing?" What happens next?
Without Sentivy
- Someone exports tickets to a spreadsheet
- Someone else skims the last 40 reviews
- A survey gets proposed, scoped, and delayed
- Two weeks later: an anecdote-driven answer
With Sentivy
- Ask the question in chat, in plain English
- Get a cited answer across every channel in seconds
- Export it with cited sources in one click
- Executive reads it before the meeting ends
Your customer data, treated like it's ours to lose
Customer feedback is sensitive by definition. Sentivy is built so your security review is short and your procurement team is calm.
Never trains AI models
Your data is never used to train AI models and never shared with other customers. Insights generated from your data belong to you.
Encrypted everywhere
Encryption at rest and in transit, AES-256 encrypted integration credentials, and SOC 2 compliant data centers.
You own your data
Export anytime. On deletion, your personal data and uploads are removed within 30 days. Data retention controls by plan.
Read-only by design
Integrations request the minimum read scopes needed. Sentivy never writes to your helpdesk, CRM, or billing systems.
Onboarding included
Growth and Scale include onboarding with our team to connect your data. Enterprise adds a dedicated CSM and custom integrations.
Enterprise procurement
Invoicing, unlimited seats and retention, real-time insights, and API access on Enterprise plans.
WHO IT'S FOR
Built for the teams who answer to customers
Product teams
Prioritize the roadmap with ranked, evidence-backed themes instead of the loudest stakeholder's last anecdote. Validate decisions against what thousands of customers actually said.
CX & support leaders
Quantify what drives ticket volume, catch emerging issues before they spike, and walk into every product conversation with the data to back your team's instincts.
Founders & executives
One question away from knowing what customers think — about pricing, churn risk, or the launch. No analyst queue, no two-week turnaround, no filtered summary.
FAQ
Questions buyers ask us
How long does it take to implement Sentivy?
Most teams connect their first data source and see AI-generated insights the same day. Native integrations take minutes to connect, and Growth and Scale plans include onboarding with our team to connect your data. There is no months-long implementation project.
Is our customer data used to train AI models?
No. We do not use your data to train AI models or share it with other customers. Your data is encrypted at rest and in transit, hosted in SOC 2 compliant data centers, and you retain full ownership of everything you upload and every insight generated from it.
Can we evaluate Sentivy before paying?
Yes. Every account starts free with no credit card required. Connect a single data source in minutes, ask the question your team has been guessing at, and compare the AI's answer against what you already believe before you commit.
Which tools does Sentivy integrate with?
Native integrations available today include Zendesk, Freshdesk, G2, Trustpilot, the Apple App Store, Google Play, Typeform, Delighted, and Gong — plus CSV/JSON/text upload, a REST API, and webhooks for any other source. HubSpot, Stripe, Zapier, Intercom, Salesforce, and Slack are on the way. Enterprise plans add custom integrations. See the full list on the connections page.
What happens to our data if we cancel?
You own your data. You can export it at any time, and on account deletion we delete your personal data and uploaded content within 30 days, except where retention is required by law.
See your own data answer its first question
Connect a source in five minutes, ask the question your team has been guessing at, and judge the answer yourself. Free to start — or bring your team and we'll drive.