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Know why your NPS moves, not just that it moved
Delighted tells you the score. Sentivy tells you the story: every comment analyzed, every detractor theme ranked, every promoter quote surfaced — synced automatically.
WHAT SYNCS
Delighted data Sentivy analyzes
Scores & comments
NPS, CSAT, and CES responses with their written comments
Respondent details
Email and name so feedback links to real customers
Person properties
Plan, segment, and any properties you attach at send time
Edits included
Updated scores and late-arriving comments are re-synced automatically
Connect with your Delighted project API key from Integrations → API. One field, instant validation, and your full response history imports automatically.
USE CASES
What teams do with the Delighted integration
Rank detractor drivers
Cluster every 0–6 comment into the handful of issues actually dragging your score.
Catch at-risk accounts
Detractor comments flow into Sentivy within seconds via webhook — route them before renewal.
Trend themes across quarters
See whether last quarter's fixes actually shrank the complaint themes.
Want the bigger picture? Read our guide to NPS vs CSAT vs CES.
FAQ
Delighted integration FAQ
Why does Sentivy sync response updates?
Most customers click a score first and write their comment seconds later. Sentivy ingests on update as well as creation, so you get the verbatim, not just the number.
Which Delighted survey types are supported?
NPS, CSAT, and CES projects all sync. Scores are normalized so they're comparable with your other channels, with the raw scale preserved.
Can I segment by plan or cohort?
Yes — any person properties you pass to Delighted (plan, segment, source) come through and are available for slicing insights.
Multiple Delighted projects?
Connect each project with its own API key — Sentivy keeps them organized under one workspace.
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