USE CASES
What you can do with Sentivy
Sentivy turns scattered customer feedback into clear, cited answers across every channel. However your team listens to customers, there's a workflow for it below. Each one runs on the same engine: connect your sources, ask in plain English, and get an answer with the receipts to back it up.
No credit card required
Analyze all your feedback
Analyze customer feedback at scale — without the spreadsheet
Turn the whole pile of feedback into cited answers in seconds.
Stop analyzing customer feedback in spreadsheets
Kill the export-and-tag spreadsheet workflow for good.
Centralize all your customer feedback in one place
Every channel in one place, normalized and deduplicated.
ChatGPT for customer feedback — but with receipts
The speed of ChatGPT, without the invented statistics.
Build the right product
Support, churn & early warning
Find what's driving your support tickets — and cut the volume
See exactly what's driving ticket volume, and cut it.
Understand why your customers actually churn
Understand why customers really leave, in time to act.
Catch emerging customer issues before they spike
Catch emerging issues while they're still small.
Research & product marketing
Analyze open-ended survey responses — no manual coding
Theme thousands of free-text answers with no manual coding.
Voice of customer from sales calls, finally searchable
Mine every Gong call for what customers actually said.
Voice of customer for product marketing that converts
Find the verbatim customer language that converts.
Analyze by signal type
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
What can you use Sentivy for?
Sentivy analyzes customer feedback for product roadmaps, churn analysis, support-ticket drivers, review and survey analysis, sentiment tracking, sales-call insight, and leadership reporting — all from one platform, with cited answers.
Which teams use Sentivy?
Product, CX and support, founders and executives, insights and research, and product marketing teams all use Sentivy to turn customer feedback into decisions.
Do I need a data team to use it?
No. You ask questions in plain English and get cited answers, with no data science team and no months-long implementation.
Is Sentivy free to start?
Yes. There's a free tier with no credit card required, and you can connect your first source in about five minutes.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free