SALES CALL INSIGHT
Voice of customer from sales calls, finally searchable
Your richest customer feedback isn't in a survey — it's in the hundreds of sales and CS calls where prospects say, in their own words, what they need and why they hesitate. That insight usually dies in the recording. Sentivy isolates the customer voice across every call and makes it searchable.
No credit card required
THE PROBLEM
Call insight is trapped in transcripts
All that signal exists, but no one can mine it at scale:
- –Nobody re-listens. Hundreds of hours of calls go unanalyzed after the deal moves on.
- –Rep notes are thin. What gets logged is a fraction of what was said.
- –The customer voice is buried. Reps talk too; you need just the customer's words.
- –Win/loss is anecdotal. Why you win and lose gets decided by the last loud deal, not the pattern.
HOW SENTIVY HELPS
Mine every call for what customers actually said
Sentivy connects to Gong and turns calls into queryable insight:
- Speaker-attributed, customer-isolated. Sentivy separates the customer voice from the rep's.
- Ask across all calls. "What objections come up most?" returns a cited answer across every transcript.
- Feed product and marketing. Surface feature demand and the exact language buyers use.
- Blend with the rest. Combine call insight with tickets, reviews, and surveys for the full picture.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- What objections come up most on sales calls?
- What features do prospects ask for that we don't have?
- Why do we lose deals, in customers' own words?
- What do customers say they're trying to achieve?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
How do I get voice-of-customer insight from sales calls?
Connect Gong to Sentivy. It isolates the customer's voice across every transcript and lets you ask questions like 'what objections come up most,' with cited answers.
Does Sentivy integrate with Gong?
Yes, Gong is a native integration for speaker-attributed sales and CS call transcripts.
Can it help with win/loss analysis?
Yes. It surfaces recurring objections, feature gaps, and buying motivations across all your calls, grounded in what customers actually said.
Is there a free version?
Yes, you can start free with no credit card.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free