SENTIMENT ANALYSIS
Customer sentiment analysis across every channel
A sentiment score is only useful if you can trust it and explain it. Sentivy doesn't just tell you sentiment is down — it shows you which themes are dragging it, in which segments, with the exact feedback behind the number. That's the difference between a metric and an answer.
No credit card required
THE PROBLEM
Most sentiment tools give you a number, not a reason
A dashboard gauge tells you something changed; it rarely tells you what to do:
- –Single-channel blind spots. Sentiment measured on reviews alone misses what's happening in tickets and calls.
- –No 'why' behind the score. A falling gauge with no explanation just creates anxiety.
- –Black-box scoring. If you can't see the feedback behind the number, you can't defend it.
- –Lagging, not leading. Monthly rollups surface problems after they've already spread.
HOW SENTIVY HELPS
Sentiment you can explain and act on
Sentivy ties every sentiment shift to a cause and a source:
- Every channel in one score. Tickets, reviews, surveys, NPS, and calls, analyzed together.
- Explained shifts. See which themes are moving sentiment up or down, ranked by impact.
- Segment it. Break sentiment down by plan, persona, or product area.
- Verifiable. Click through from any sentiment trend to the underlying comments.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- What's driving the drop in sentiment this month?
- Which features have the most negative sentiment?
- How does sentiment differ between new and long-time customers?
- What are customers most positive about right now?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
What is customer sentiment analysis?
It's the process of measuring how customers feel from their feedback. Sentivy analyzes sentiment across every channel and, crucially, shows the themes and verbatim comments driving each shift.
How is Sentivy different from a basic sentiment tool?
Instead of a single score, it explains why sentiment moved and links every trend to the source feedback, so you can act and defend the conclusion.
Which channels can it analyze?
Support tickets, online and app-store reviews, surveys, NPS, and sales-call transcripts.
Is there a free tier?
Yes, you can start free with no credit card.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free