EARLY WARNING
Catch emerging customer issues before they spike
By the time a problem shows up in your metrics, it's already a fire. The early warning was sitting in this week's feedback — a handful of tickets and reviews about the same thing, quietly growing. Sentivy watches your feedback every day and surfaces what's emerging, so you hear about it while it's still small.
No credit card required
THE PROBLEM
Most teams find out too late
Monthly reporting cadences are built to miss the early signal:
- –Lagging reviews. A monthly readout surfaces a problem weeks after it started.
- –Small signals get lost. Five tickets about a new bug disappear in the daily flood.
- –Sentiment shifts quietly. A feature's reputation can erode before any metric moves.
- –Surprise QBRs. Leadership hears about the issue from a customer before they hear it from you.
HOW SENTIVY HELPS
Customer feedback alerts that find you first
Sentivy's AI does the watching so you don't have to:
- Daily automated analysis. Sentivy reviews your connected feedback every day for what's changing.
- Emerging-theme detection. Recurring pain points gaining steam are surfaced and ranked by volume.
- Sentiment-shift tracking. Catch a feature's reputation slipping before it becomes a trend.
- Insight digests. Get a digest of what changed delivered to the team automatically.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- What new issues appeared this week?
- Which themes are accelerating right now?
- Has sentiment dropped on any specific feature?
- What should I know before tomorrow's standup?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
How can I catch customer issues early?
Let Sentivy analyze your feedback continuously. Its daily AI analysis surfaces emerging themes and sentiment shifts ranked by volume, so you spot problems while they're still small.
Does Sentivy send alerts or digests?
Yes. It delivers automated insight digests of what changed — weekly on Growth and daily on Scale — with real-time insights on Enterprise.
How is this different from a dashboard?
Instead of waiting for you to check a chart, Sentivy proactively surfaces what's emerging and why, with the evidence attached.
Is it free to start?
Yes, with no credit card required.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free