SUPPORT INSIGHTS
Find what's driving your support tickets — and cut the volume
Tickets are up and the QBR is Thursday. You can feel where the volume is coming from, but feelings don't survive a leadership meeting. Sentivy reads every support conversation and tells you exactly what's driving ticket volume — with the evidence to take into the room and the product conversation.
No credit card required
THE PROBLEM
Why ticket spikes are so hard to explain
When volume jumps, the answer is in the tickets — but no one has time to read 4,000 of them:
- –You're reacting, not seeing. Firefighting individual tickets hides the pattern underneath them.
- –Tagging can't keep up. Manual categories lag the issues your customers are actually raising right now.
- –Product doesn't feel it. Without quantified evidence, 'we're getting a lot of tickets about X' doesn't move the roadmap.
- –Emerging issues sneak up. The next spike is already building in this week's tickets, unnoticed.
HOW SENTIVY HELPS
Reduce support ticket volume at the root
Sentivy turns your helpdesk into an answer engine:
- See the real drivers. Ask what's driving volume and get a ranked, cited breakdown across every conversation.
- Catch issues early. Daily AI analysis surfaces emerging themes and sentiment shifts before they spike.
- Walk in with proof. Quantify the cost of a bug or confusing flow and hand product the evidence to fix it.
- Connect Zendesk & Freshdesk. Native integrations pull tickets, comments, and CSAT in minutes.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- What's driving our ticket volume this month?
- Which product areas generate the most support contacts?
- What new issues appeared after the latest release?
- What's dragging down our CSAT?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
How can I find what's driving my support tickets?
Connect your helpdesk to Sentivy and ask. AI reads every conversation and returns a ranked, cited breakdown of ticket drivers, so you can target the root causes that cut volume.
Does Sentivy integrate with Zendesk and Freshdesk?
Yes, both are native integrations that pull tickets, customer comments, and CSAT ratings.
Can it help me reduce ticket volume?
It pinpoints the issues generating the most contacts and quantifies them, so you and product can fix root causes instead of symptoms.
Is it free to try?
Yes, Sentivy starts free with no credit card.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free