SURVEY ANALYSIS
Analyze open-ended survey responses — no manual coding
The closed questions were easy. It's the open-ended box — the one where customers actually told you what they think — that's been sitting unanalyzed because coding 3,000 free-text responses by hand is nobody's idea of a good week. Sentivy reads every response and quantifies the themes in minutes.
No credit card required
THE PROBLEM
Open-ended responses are where the insight hides
They're also the hardest to analyze, which is why most teams skip them:
- –Manual coding doesn't scale. Tagging thousands of free-text answers by hand takes days you don't have.
- –Closed questions miss the why. Scores tell you the temperature; the comments tell you the reason.
- –Coding is subjective. Different analysts bucket the same comment differently.
- –The nuance gets lost. Summarizing by hand flattens the exact language customers used.
HOW SENTIVY HELPS
AI analysis of every open-ended answer
Describe what you want to learn and let Sentivy do the reading:
- Automatic theme detection. AI groups open-ended responses into themes and sub-themes you didn't have to predefine.
- Quantify the qualitative. See how many responses map to each theme, with sentiment, ranked by volume.
- Generate the survey too. Sentivy's AI survey generator builds a survey from a one-line goal, then analyzes the replies.
- Cited, not guessed. Every theme links to the exact responses behind it.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- What themes show up most in our NPS comments?
- Why are detractors unhappy, in their own words?
- What do customers want us to build next?
- How has open-ended sentiment changed since last quarter?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
How do I analyze open-ended survey responses?
Import your responses or connect Typeform or Delighted, then ask Sentivy. Its AI groups free-text answers into themes with sentiment and citations — no manual coding required.
Can AI code open-ended survey data accurately?
Yes, and Sentivy lets you verify by linking every theme back to the underlying responses, plus refine themes yourself.
Does Sentivy connect to survey tools?
Yes, Typeform and Delighted are native, and SurveyMonkey is on the way. You can also upload a CSV.
Is it free to start?
Yes, with no credit card required.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free