FEEDBACK ANALYSIS
Analyze customer feedback at scale — without the spreadsheet
You don't have a feedback problem. You have a feedback overload problem. It's pouring in from your helpdesk, review sites, surveys, and sales calls faster than anyone can read it — and the insight you need is buried somewhere in the pile. Sentivy reads all of it for you and answers your questions in seconds, with the receipts to back it up.
No credit card required
THE PROBLEM
Why analyzing feedback by hand doesn't scale
Manual analysis breaks the moment your feedback outgrows a single spreadsheet:
- –It's scattered. Feedback lives in five or more tools, and no one can see the whole picture at once.
- –It's slow. Exporting tickets and skimming the last 40 reviews delivers an anecdote two weeks late.
- –The loudest channel wins. Without the full view, the squeaky wheel quietly sets your roadmap.
- –You can't trust the shortcut. Pasting it all into ChatGPT produces confident summaries with invented numbers you can't defend.
HOW SENTIVY HELPS
How Sentivy analyzes your feedback for you
Connect your sources once and Sentivy turns the whole pile into answers:
- Ask anything in plain English. "What are the top complaints this quarter?" returns a ranked, cited answer in seconds.
- Themes and sentiment, automatically. AI surfaces recurring pain points and sentiment shifts ranked by volume, with a confidence score on each.
- Every answer is verifiable. Click any claim to read the exact tickets and reviews behind it.
- Share it in one click. Export the answer with its sources straight into a doc, deck, or Slack thread.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- What are customers' top 5 complaints this month?
- What's changed in customer sentiment since our last release?
- What do enterprise customers complain about that SMBs don't?
- Which issues are growing fastest in volume?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
What is the best way to analyze customer feedback at scale?
Unify every channel into one platform and let AI surface themes and sentiment, then verify with citations. Sentivy does this and answers questions in plain English, so you skip manual tagging and spreadsheets.
Can AI analyze customer feedback accurately?
Yes, when it shows its work. Sentivy cites every answer back to the original ticket, review, or call and attaches a confidence score, so you can verify rather than trust blindly.
How long does it take to set up?
About five minutes to connect your first source. Most teams see AI-generated insights the same day.
Is it free to try?
Yes. Sentivy has a free tier with no credit card required.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free