FEEDBACK ANALYSIS
Stop analyzing customer feedback in spreadsheets
You know the drill: export the tickets, paste in the reviews, build the tags, color-code the themes, and two days later you have a chart that's already out of date. You're the bottleneck, and everyone's waiting on you. Sentivy does the reading and the tagging so you can spend your time on the decision, not the data entry.
No credit card required
THE PROBLEM
The hidden cost of the spreadsheet workflow
Manual coding doesn't just take time — it quietly limits what your team can know:
- –It's a full-time job. Tagging thousands of responses by hand turns one analyst into a permanent bottleneck.
- –It goes stale instantly. By the time the spreadsheet is done, new feedback has already changed the picture.
- –It's inconsistent. Two people tag the same comment differently, and the taxonomy drifts over time.
- –It buries the verbatim. The exact customer quote — the thing that actually persuades — gets flattened into a category.
HOW SENTIVY HELPS
Customer feedback analysis without the manual coding
Sentivy replaces the spreadsheet with an answer engine you can trust:
- No manual tagging. AI reads and categorizes every response automatically, and adapts to your product's language.
- Always current. Insights update as new feedback lands — no re-export, no re-tag.
- You stay in control. Shape how feedback is organized yourself instead of waiting on a vendor.
- Verbatim on demand. Pull the exact quotes behind any theme with one click.
ASK ANYTHING
Questions you can ask on day one
Type these in plain English and get a cited answer in seconds:
- Summarize this month's NPS verbatims by theme.
- Which themes are growing fastest across all sources?
- Pull the exact quotes behind the 'onboarding is confusing' theme.
- What do detractors say that promoters don't?
HOW IT WORKS
From scattered feedback to a cited answer
Connect your sources
Zendesk, Freshdesk, G2, Trustpilot, the App Store, Google Play, Typeform, Delighted, and Gong — or upload a CSV. About five minutes.
Ask in plain English
Type the question you actually care about. No dashboards to build, no query language, no analyst in the loop.
Get a cited answer and act
Every answer links back to the original ticket, review, or call with a confidence score, so you can verify and share it in one click.
WHY SENTIVY
Why teams choose Sentivy
- Cited to the source. Every answer links to the original feedback, with a confidence score. No hallucinated statistics.
- Free to start. Begin on the free tier with no credit card. See a real answer before you commit.
- Live in ~5 minutes. Connect a source and get insights the same day — no implementation project.
- Every channel, one place. Tickets, reviews, surveys, NPS, and sales calls, normalized and deduplicated.
- Private by design. SOC 2 data centers, encryption everywhere, read-only integrations, and we never train AI on your data.
FAQ
Frequently asked questions
How do I analyze customer feedback without spreadsheets?
Connect your feedback sources to Sentivy and ask questions in plain English. AI handles the reading, categorizing, and quantifying, and cites every answer, so there's no manual export or tagging.
Does Sentivy replace manual feedback coding?
Yes. It automatically categorizes open-ended feedback and lets you refine themes yourself, removing the manual coding step entirely.
Can I still get to the raw quotes?
Always. Every theme and answer links to the underlying verbatim feedback.
Is there a free version?
Yes, Sentivy starts free with no credit card.
Ready to hear what your customers are saying?
See your own data answer its first question — free to start, no credit card, live in about five minutes.
Get started free