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Connect what customers say to what they pay
A theme that annoys your highest-paying customers matters more than one that annoys trials. Sentivy's Stripe integration adds subscription and payment context to your feedback analysis.
WHAT SYNCS
Stripe data Sentivy analyzes
Subscriptions
Plan, status, and value for revenue-aware insight ranking
Payment events
Cancellations and failures as churn-risk signals
Customer records
Joins billing identity to feedback identity
Connect Stripe from your Sentivy dashboard. Sentivy uses read-only access to subscription and payment events — it can never move money or modify billing.
USE CASES
What teams do with the Stripe integration
Rank insights by revenue at stake
See the MRR attached to each complaint theme, not just the mention count.
Correlate feedback with churn
Connect cancellation events to what those customers said in the weeks before.
Watch plan-tier differences
Learn what enterprise customers complain about that starters never mention.
Want the bigger picture? Read our guide to reducing churn with customer feedback.
FAQ
Stripe integration FAQ
Is the Stripe access read-only?
Yes — Sentivy reads subscription and payment events only. It cannot create charges, issue refunds, or modify anything in your Stripe account.
Does Sentivy store card details?
No. Sentivy never receives or stores payment instrument details — only subscription metadata and event signals.
What does Stripe add to feedback analysis?
Revenue context: which feedback themes correlate with churn, which plans complain about what, and how much MRR is attached to each issue.
Do I need a specific Stripe plan?
No — any standard Stripe account works.
Related connections
Connect Stripe in minutes
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